Résumé

Résumé of DENISE CORSCADDEN

Email: denise.corscadden@tafensw.edu.au

Mobile: 0400 150 621

        Highlights of Qualifications/Experience:

·     TAFE Teacher, Sydney Institute - Business Administration Programs in Administration & Office Technology Section, Petersham College

·     TAFE Teacher, Sydney Institute - Teacher, Learner  Support and Course Coordination in TAFE vocational programs for students with intellectual disabilities

·     Instructor at Capilano College for three years in the Adult Special Education Department

·     Self-starter and pro-active, able to work autonomously or within a team

·     Personally organized, creative, imaginative, intuitive and resourceful

·     Excellent written and verbal communication skills; accomplished report writer and administrator of business documentation

·     Facilitated group training on diverse subjects, including business development, sales and marketing, customer service, education and training and personal achievement

·     Excellent motivator of both individuals and participants of training sessions

·     Computer proficient in current Windows and other software applications and the Internet

·     Current NSW Drivers Licence and motor vehicle

       Skills and Abilities:

GENERAL MANAGEMENT and FINANCIAL

·      Closely involved with several major project launches, development and management

·      Able to see the ‘big picture’; excellent negotiation, problem-solving and decision-making skills

·      Highly numerate, with extensive accounting, financial management and budgeting experience including current MYOB and co-director of family small business for three years

·      Supervised and developed various teams of up to nine people

    

MARKETING and SALES

·      Achieved 1^st position in sales and financial results for Shell AutoCare and ShellShops franchises in two states of Australia

·      Forecasted and exceeded ShellShops franchise budgets, rising from $1m to $3m over 3 years

·      Won four marketing incentive programs

·      Developed a real estate Relationship Marketing program and trained management, franchisees and staff

·      Created new opportunities for businesses and franchises to grow through new ventures and increased numbers of franchisees and their customer bases

·      Started and developed own business consultancy over a two-year period and built a reputation for quality service and creating repeat business

  
FACILITATION and TRAINING

·      Sourced employment positions and trained and supported young people and adults with disabilities to maintain employment and lead more satisfying and productive lives

·      Arranged job placement and conducted work supervision for adults with individual barriers to employment.  Placed such people in entry-level job positions and participated in their work skills development alongside employers

·      Developed and delivered curriculum in Work Skills and Occupational Health and Safety, Customer Service Skills and Application, Occupational Interests/Skills Assessment and Development and Job Search/related skills

·      Designed workshops and developed course content for training programs since 1986, in many subjects including career management and development, educational subjects and job search

·      Program delivery as an educator to clients, management and staff for over 20 years


Work Experience:

·         TAFE teacher, Sydney Institute, Sydney 2005 - present 

·         Training & Development Officer, Employment Solutions, Sydney 2003-2004

·         Faculty Instructor, Capilano College, North Vancouver, BC, Canada  2000-2003

·         Employment Counsellor, South Vancouver Neighbourhood House, BC 2000

·         Part-time Ski Instructor, Cypress Mountain, BC 2000-2001             

·         Volunteer Ski Instructor (disabled skiers), Whistler/Blackcomb Ski School, BC 1998-1999

·         Contract Accountant, Racom Sales and Co-operative Wholesale Society, UK 1998

·         Senior Career Transition Consultant, Reddin Consulting Group, Sydney 1996-1997

·         Team Leader (contract accountant), A.M. Corporation, Sydney 1996

·         Franchise Development Manager, Elders Real Estate Ltd., Sydney 1995-1996

·         Self-employed, Retail People Resources, Sydney 1992-1994                                     

·         NSW ShellShop and Roadhouse Manager, Shell Australia, Sydney 1990-1992 

·         Various Marketing Management positions, Shell, Sydney, Canberra and Perth 1977-1990

Education and Professional Development:

·         Certificate IV in Training & Education, TAFE NSW Sydney Institute 2011

·         Diploma in Business Administration, TAFE NSW Sydney Institute 2010

·         Certificate IV in Training and Assessment, TAFE NSW Sydney Institute 2009

·         Certificate II in Business, TAFE NSW Sydney Institute 2009

·         International English Teacher Certificate in TESOL, Sydney 2008

·         Industrial First Aid, Sydney 2003

·         OH&S Training, BC Federation of Labour, British Columbia (BC), Canada 2003

·         Instructional Skills Workshop, Capilano College, BC, 2001

·         Canadian Ski Instructors Alliance Level 1 and Instructor for Skiers with Disabilities, Whistler, BC, 1998

·         Certificate in Adult Education, Australian Institute of Management/University of Technology, Sydney, 1993

·         Train The Trainer, Australian Institute of Management, Sydney, 1986

·         Final, Part 1, Institute of Chartered Secretaries and Administrators, UK, 1974

·         Degree: Bachelor of Laws (LL.B.) (Hons), Queen Mary College, University of London, UK, 1973

Plus, many training courses in management, computing and business skills, whilst with Shell Australia and other large organizations and other personal and professional development programs throughout working life, including Workforce Development at Sydney Institute

References available upon request